Amazon is one of the world’s largest online retailers, making it a prime target for scammers seeking to exploit its vast customer base. Be suspicious of any unsolicited emails, calls, or texts claiming there’s a problem with your Amazon account.

What Is the Amazon Order Scam?

In this scam, fraudsters posing as Amazon representatives try to deceive you into sharing sensitive information. They may send emails, text messages, or even make phone calls, claiming there’s been suspicious activity on your account, an issue with a recent order, or a problem with your payment information. These messages often create a sense of urgency, prompting you to act quickly to “resolve” the issue. They may include a link to a spoofed Amazon website or ask you to provide personal details over the phone. The scammers’ ultimate goal is to gain access to your Amazon account, steal your financial information, or install malware on your device.

Example of the Scam

Pam receives a phone call from someone claiming to be from Amazon customer service. The caller tells Pam that there’s a problem with her recent order and asks her to confirm her credit card information so Amazon can process a refund. Pam, believing the call is legitimate, provides her card details to a scammer.

Tips for Protecting Yourself

• Never click on links. Never click on links or attachments in unsolicited emails or text messages claiming to be from Amazon. Instead, go directly to the official Amazon website or app.
• Be suspicious of urgent requests. Be wary of any calls, emails, or texts that create a sense of urgency or demand immediate action. Legitimate companies, including Amazon, will never pressure you to provide personal or financial information over the phone or through email.
• Verify directly with Amazon. If you receive a suspicious message, don’t respond to it directly. Instead, contact Amazon customer service through the official website or app.
• Enable two-factor authentication. Two-factor authentication (often abbreviated as “2FA”) adds an extra layer of security to your Amazon account by requiring a code from your phone or another device in addition to your password to log in.

If You’ve Been Scammed

• Contact us. If your account information has been compromised or if you believe you’ve mistakenly paid a scammer, let us know.
• Report the scam to the FTC. File a report with the Federal Trade Commission at ReportFraud.ftc.gov and your local law enforcement agency.
• Report the scam to your state attorney general. You can find their contact information at naag.org.
• Change your password. If you suspect your Amazon account has been compromised, change your password immediately. Choose a strong, unique password that you don’t use for any other accounts.
• Enable two-factor authentication. If you haven’t already, enable two-factor authentication on your Amazon account to add an extra layer of security.
• Report the scam to Amazon. Contact Amazon through its official reporting channels. You can find instructions on how to do this at Amazon.com.
• Contact your credit card company. If you used your credit card, contact the credit card company immediately to report the fraud and request a new card.
• Monitor your accounts. Check your Amazon account and any linked financial accounts for any unauthorized activity. Report any suspicious transactions or charges immediately.
• Be wary of follow-up scams. Scammers may try to contact you again using different tactics. Be vigilant, and don’t fall for their tricks.

Contact us to learn more about safeguarding your financial information and securing your accounts. Our experts are here to help.